Privacy Policy

Nurtured Earth respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Nisodhya Global Private Limited, operating the Nurtured Earth brand and its website, collects, uses, stores, shares and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to communications, participate in promotions or otherwise interact with Nurtured Earth.

For the purposes of this Privacy Policy, “Nurtured Earth”, “we”, “us” or “our” refers to the applicable legal entity operating the Nurtured Earth website and selling its products.

Website: www.nurturedearth.in

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it through an appropriate affirmative action.

Who We Are

Nurtured Earth is a food and consumer-products brand offering products including:

• Cold Pressed Oils
• Dry Fruits & Seeds
• Spices
• Grocery Essentials
• Made-by-Order Products

The Nurtured Earth brand is operated by:

• Nisodhya Global Private Limited

Registered Office: Plot No. 5, 6, 8-5, 8-6, Upparapalem Residential Area, New Mangalam Village Panchayath, Andhra Pradesh – 517507

Email: care@nurturedearth.in

Phone: +91 8099969996

For privacy-related questions or requests, please contact us using the details above.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Information You Provide Directly

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Mobile/telephone number
• Account login information
• Order details
• Product preferences
• Customer-service communications
• Feedback and reviews
• Information you provide when contacting us
• Information submitted through forms on our website
• Information provided for promotions, contests or surveys

We only request information that is reasonably necessary for the relevant purpose.

Payment Information

When you make a purchase, payment information may be processed by third-party payment service providers.

Depending on the payment method, this may include:

• Credit/debit card information
• UPI information
• Bank/payment transaction information
• Payment status
• Transaction reference numbers

We generally do not store complete payment-card details on our own servers.

Payment information may be processed directly by authorised payment processors in accordance with their own privacy and security practices.

We do not ask customers to provide complete card numbers, CVVs, PINs, passwords or OTPs through email, WhatsApp, telephone or other customer-service channels.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language preference
• Website pages visited
• Products viewed
• Search activity
• Referring website
• Date and time of visits
• Approximate location derived from technical information
• Website interaction information
• Cookie and similar technology information

This information helps us operate, secure and improve our website.

How We Use Your Personal Information

We may use personal information for legitimate and necessary business purposes, including:

Order Processing

To:

• Process orders
• Confirm purchases
• Process payments
• Arrange delivery
• Provide order updates
• Handle cancellations
• Process refunds and replacements

Customer Support

To:

• Respond to enquiries
• Resolve complaints
• Handle damaged or incorrect deliveries
• Provide after-sales support

Website Operations

To:

• Operate our website
• Maintain customer accounts
• Improve website functionality
• Personalise the shopping experience
• Prevent technical problems

Security and Fraud Prevention

To:

• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Protect our website and systems
• Investigate security incidents

Business and Analytics

To:

• Understand customer preferences
• Analyse website usage
• Improve products and services
• Measure marketing effectiveness
• Conduct internal reporting and business analysis

Marketing

Where permitted and where required, we may use your information to send:

• Promotional emails
• SMS communications
• WhatsApp communications
• Product announcements
• Offers
• New-product information
• Abandoned-cart reminders
• Other marketing communications
• You may opt out of marketing communications at any time.

Legal and Regulatory Compliance

We may process information when necessary to:

• Comply with applicable law
• Respond to lawful requests
• Maintain business records
• Protect our legal rights
• Establish, exercise or defend legal claims
• Prevent fraud or unlawful activity

Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal data where:

• You have provided valid consent
• Processing is necessary to provide goods or services you have requested
• Processing is necessary to comply with a legal obligation
• Processing is necessary for permitted legitimate or business purposes under applicable law
• Processing is necessary to protect our rights, security or property; or
• Another lawful basis under applicable Indian law applies.

Where consent is the basis for processing, you may withdraw consent subject to applicable legal requirements and limitations.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.Your Consent

Where we rely on consent, we aim to obtain consent through a clear affirmative action.

Consent requests will identify the purpose for which personal information is requested.

You may withdraw consent where applicable through the mechanism provided by us or by contacting us.

However, withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to provide those services.

Marketing Communications

If you have opted to receive marketing communications, we may contact you through:

• Email
• SMS
• WhatsApp
• Telephone
• Push notifications
• Other permitted digital communication channels

You may unsubscribe from marketing communications by:

• Clicking the unsubscribe option in an email
• Using the opt-out mechanism provided in an SMS or WhatsApp communication
• Changing relevant communication preferences where available; or
• Contacting our customer-support/privacy team.

Even after opting out of marketing, we may continue sending essential transactional communications relating to your orders, account, payments, security or service requests.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, SDKs and similar technologies.

These technologies may be used for:

• Website functionality
• Shopping-cart functionality
• Login and account functionality
• Security
• Analytics
• Performance measurement
• Personalisation
• Advertising and remarketing

Cookies may be placed by Nurtured Earth or by authorised third-party service providers.

You may control certain cookies through your browser settings or through any cookie-management mechanism made available on our website.

Disabling certain cookies may affect website functionality.

Third-party Services

Nurtured Earth may use third-party service providers to operate its business.

Depending on the services used by us, these may include:

• Shopify and website infrastructure providers
• Payment gateways
• Shipping and logistics providers
• Order-management platforms
• SMS providers
• WhatsApp/business messaging providers
• Email service providers
• Customer-support platforms
• Analytics providers
• Advertising platforms
• Cloud-storage providers
• Technology and security providers

These service providers may process personal information on our behalf and may be subject to contractual, legal and security requirements.

We do not authorise third parties to use customer information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.

Payment Service Providers

Payments may be processed through authorised third-party payment providers.

When you choose a payment method, your information may be transferred to the relevant payment service provider to process the transaction.

The payment provider's own privacy policy and terms may also apply.

We recommend reviewing the applicable payment provider's privacy terms before completing a transaction.

Shipping and Delivery Partners

To fulfil your order, we may share necessary information with shipping and logistics partners.

This may include:

• Customer name
• Delivery address
• Mobile number
• Order details
• Delivery instructions

We share only information reasonably necessary for fulfilment and delivery.

Data Sharing

We may share personal information with:

• Service providers
• Payment processors
• Logistics partners
• Technology providers
• Website and hosting providers
• Analytics providers
• Marketing service providers where permitted
• Professional advisers
• Auditors
• Insurers
• Government authorities where legally required
• Courts, regulators or law-enforcement authorities where required or permitted by law

We do not sell your personal information as a standalone commercial product.

International Data Transfers

Some technology, payment, analytics, advertising or other service providers used by us may process information outside India.

Where personal information is transferred outside India, we will take steps required by applicable law, including complying with any applicable restrictions, safeguards or government requirements concerning cross-border transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• The nature of the information
• The purpose for which it was collected
• The customer relationship
• Accounting and tax requirements
• Legal obligations
• Dispute-resolution requirements
• Fraud-prevention requirements
• Regulatory requirements

When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law and our retention procedures.

Data Security

We take reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Unauthorised processing

Security measures may include access controls, authentication, encryption or secure transmission where appropriate, monitoring and other organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, customers should also take reasonable precautions, including protecting their passwords and avoiding sharing OTPs, PINs or payment credentials.

Data Breaches

If a personal-data breach occurs, we will take appropriate steps required under applicable law, including investigation, containment, mitigation and notifications to relevant authorities and affected individuals where legally required.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about processing of your personal data
• Requesting access to personal data held by us
• Requesting correction or updating of inaccurate information
• Requesting deletion/erasure where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information regarding sharing of personal data where applicable
• Raising a grievance regarding our processing of personal data

Exercising other rights available under applicable data-protection law.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal or contractual limitations.

How to Exercise Your Rights

To submit a privacy request, contact:

Subject: Privacy Request – Nurtured Earth

Please provide:

• Your name
• Registered email/mobile number
• Nature of the request
• Relevant order number, if applicable
• Any information reasonably necessary to verify your identity

We will review and respond to your request within the period required under applicable law.

Grievance Redressal

If you have concerns regarding the collection, use or processing of your personal information, please first contact our designated privacy/grievance contact.

Grievance Officer / Privacy Contact

Email: care@nurturedearth.in

Phone: +91 8099969996

Address: Plot No. 5, 6, 8-5, 8-6, Upparapalem Residential Area, New Mangalam Village Panchayath, Andhra Pradesh – 517507

We will investigate and address privacy-related complaints in accordance with applicable law.

Where applicable, you may also have the right to approach the relevant statutory authority or adjudicatory mechanism.

Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are legally required.

If you believe that a child has provided personal information to us without the required authorisation, please contact us so that we can review the situation and take appropriate action.

We will comply with applicable requirements relating to children's personal data, including any restrictions concerning tracking, behavioural monitoring, advertising or processing of children's data.

Customer Reviews and User Content

If you submit a product review, testimonial, photograph, comment or other content, certain information may become publicly visible depending on the feature through which you submit it.

Please do not include sensitive personal information, payment information, passwords, government identification numbers or other confidential information in publicly visible reviews or comments.

Where required, we will obtain appropriate permissions before using customer testimonials or user-generated content for promotional purposes.

Third-party Websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Social Media

Nurtured Earth may maintain accounts or pages on social-media platforms.

If you interact with us through social media, the relevant platform may collect and process information according to its own privacy policy.

Information publicly posted on social-media platforms may be visible to others.

Fraud and Security Precautions

Nurtured Earth will never ask customers to share:

• OTPs
• ATM PINs
• UPI PINs
• Card PINs
• Complete card passwords
• Internet-banking passwords

If someone claims to represent Nurtured Earth and asks for such information, do not provide it.

Please contact us through the official contact details published on our website.

Business Transfers

If Nurtured Earth or its relevant business operations are involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Legal Disclosures

We may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with applicable law
• Respond to a valid legal process
• Comply with government or regulatory requirements
• Protect the rights, property or safety of Nurtured Earth
• Protect customers or other persons
• Detect or prevent fraud, security or technical issues
• Establish or defend legal claims.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business
• Changes in technology
• Changes in our services
• Changes in applicable laws
• Changes in regulatory requirements; or
• Changes in our privacy practices.

When we make material changes, we may provide appropriate notice through our website, email or other permitted communication channels.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in this Privacy Policy limits any rights or remedies available to consumers or data principals under applicable law.

Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.

Nurtured Earth

Operated by Nisodhya Global Private Limited

Registered Office: Plot No. 5, 6, 8-5, 8-6, Upparapalem Residential Area, New Mangalam Village Panchayath, Andhra Pradesh – 517507

Customer Support: +91 8099969996

Email: care@nurturedearth.in

Privacy / Grievance Email: care@nurturedearth.in

Website: www.nurturedearth.in

Privacy Commitment

At Nurtured Earth, we believe that trust extends beyond the quality of the food we provide.

We are committed to handling customer information responsibly, using it only for appropriate purposes and taking reasonable measures to protect it.

Your data. Your trust. Our responsibility.